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The WhoKnows Discover Engine Breaks Through the Natural Language Processing Accuracy Level by More than 40%

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Whether you do know anything about natural language processing or not, this post is a door to a new level in HR for you.

Last week, we were very pleased to introduce WhoKnows Inc as being part of the launch of our Next Gen Vendors™ series (see our post here).

Straight out — their CEO Chris Macomber and his team is leading the revolution in Knowledge Management solutions including the discovery and capture of data on tacit and explicit knowledge, credible insight into their skills, expertise, accomplishments, aspirations, and social endorsements answering these questions:

Who knows what?
Who knows how?
Why? and
Who knows who?

The result?

Smarter faster collaboration, productivity, talent acquisition, workforce planning and increased overall ROI.

As Chris Macomber, WhoKnows’ CEO says: “We promise our customers: no more silos, no more throwing a query or problem over the fence to another team. Our customers are not only envisioning but experiencing an enterprise that is as personal and close-knit as a startup garage team.”

So how do they deliver on all this?

WhoKnows Speeds Up Real Time Problem Solving by Tapping Your Company-Wide Expertise – Right Now

When decision makers and management constantly need the latest information — and that information either has already been researched out, or some (or perhaps even all) of that information will need to be researched out.

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Chris Macomber’s crew research on this has provided the following stats:

16% – Knowledge workers spend 16% of their time searching for information

44% – Knowledge workers can’t find the information they need 44% of the time

$7,000 – Assuming a 40 hour work week at $100K salary, the annual cost of wasted time searching is $7K per employee

$7,000,000 – An organization employing 1,000 knowledge workers wastes over $7M annually searching for information

What is a knowledge worker?

Anyone that has to perform research, collect data and information, and/or produce information (generate a report) for a decision maker…

When it comes to ROI, this can only lead to one question: How many knowledge workers does your company have?

Less than 20% of a company’s employees share their insights, connections, and capabilities: inputs that could help make the larger organization more successful.

That means 80% of your of your company’s valuable knowledge is unknown and unshared.

This “knowledge gap” handicaps your sales, development, your and your business performance.

WhoKnows Provides Ongoing and Effortless Access to 100% of Your Company’s Knowledge

Just what can your company gain from all this?

Improve your product development and your innovation by at least 25% with a reduction in redundant work and an increase in collaboration across
all departments.

Your sales reps are 67% more likely to get a meeting with a prospect with a warm intro from a trusted colleague

25% more sales conversions with better knowledge access and reuse by instantly finding the best colleague to answer your customers questions.

The WhoKnows Engine

WhoKnows is the first smart enterprise network.

They have 2 unique differentiators…

First: WhoKnows has the most accurate machine-learning platform in the market — it automatically discovers expertise and relationships for every employee, essentially building the enterprise network for you.

Second: WhoKnows uses their Smart Layer to contextually recommend the best colleague to introduce you or help you in any web app, CRM, search engine, and more than 130 of today’s most popular platforms so you do not have to change how you work.

NLP (Natural Language Processing) has made great strides for decades yet in the last decade every attempt to solve the human expertise discovery process has failed – even Cisco eventually gave up as their Cisco Pulse platform could not surpass a 65% accuracy.
NLP needed a breakthrough and WhoKnows has done just that…

The WhoKnows Discovery Engine uses a combination of data extractions that have scored an industry-leading 93.3% accuracy mark for expertise discovery

This has resulted in a WhoKnows platform that offers you with an unparalleled advantage to have more than a snapshot of your organization’s various expertise and skill sets at one point in time — you can now have a constantly evolving dashboard of the emerging skills and ongoing activity of your organization at a macro level.

What Is Natural Language Processing And Why Should Anyone Care?

For more information on who they have have accomplished this breakthrough,

Harness the Power of Your Enterprise

Discover who has the expertise to help you across all groups within your organization…

Understand the relationships within your organization to gain insight into informal organization hierarchy…

Find the right colleague with the WhoKnows advanced search and filtering…

Extend your network to your entire eco-system through WhoKnows incredibly complex science hidden via an easy-to-use user interface.

More On Natural Language Processing

While reviewing a listing of top 25 articles for January/February 2017 provided by David Greene, the names of Soumyasanto Sen and Raja Sengupta came up,  both of whom have written an article in called How Natural Language Processing Can Revolutionize Human Resources.

If you are new to all this or are a seasoned SME on NLP, you will definitely find their article informative in helping you understand more about the role NLP can play in HR.

About the authors

Soumyasanto is a professionally Consultant/Manager/Advisor/Investor in HR Technology and has 12+ years of experiences focusing on Strategies, Analytics, Cloud, UX, Security, Integration and Entrepreneurship in Digital HR Transformation.

Raja is a Data Scientist, Statistician and Researcher on Computational Linguistics (specialized for HR). he has 17+ years of research and consulting experience in the entire spectrum of applied statistics, analytics, Six Sigma, programming, and NLP — this includes experience in project management, operational research and Six Sigma in HR/Organizational psychology; Raja is a thinker, innovator, and writer.

Last Word

Share with our us and our audience what you would like to see in a product like WhoKnows in the comments below.

Or if you prefer to send a private message, click our blue ‘contact us’ button on the lower right of your screen to then click ‘contact us’ — we will get back to very shortly!

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We will be presenting more of WhoKnows in our content series The HRIS World Enterprise Software Options – you can follow this series on twitter (#thwESO) as well as get the latest update conveniently delivered to your inbox by subscribing to our newsletter.

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With more than 20 years in roles as a client executive sponsor (#thwCES), project manager as well as functional/technical lead, Garrett is sought for his expertise for project insights, thought leadership, and team management globally.

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