Mobile ESS? Mobile MSS? Why the Wait?
THWRN logo Hover over each company
to discover
where they service,
who they service, and
what they have to offer...
Or click on The HRIS World
to the right for more information
THWRN logo
Locations: Global
Markets: Micro; SMB/SME; Enterprises
Focus: Where the conversation starts...
Your go-to portal for information,
news, research & software comparisons
anywhere in The HRIS World... ®
Providing you a global reach
through local resources
hr matters
Locations: Malaysia | Asia
Market: Micro; SMB/SME; Enterprises
Focus: Malaysia’s leading global HR resource
focuses on what drives & moves HR
forward in an independent, learner-led
environment, delivering this coverage
to you through our quarterly editorial
online magazine.
hr software solutions
Locations: Canada | United States | Europe
Market: SMB/SME; Enterprises
Focus: Full-spectrum HRIS project & system
services including (but not limited to)
Client Executive Sponsorship,
Needs Assessment, Project
Management & Implementations
new to hr
Locations: Global
Market: Micro; SMB/SME; Enterprise
Focus: Through a range of global services,
online HR courses, career development
strategies, career planning and
coaching sessions, New to HR
encourages the development of novice
HR professionals into becoming the
next generation of MD's and CEO's.
people assessments logo
North America | EMEA | Asia
Market: SMB/SME; Enterprises
Focus: Assessment solutions for
corporations wanting to hire better
people, faster, for less total cost
(English, Mexican Spanish, Simplified
Chinese, more languages available soon)
Where the conversation starts — your go-to portal for information, news, research & software comparisons anywhere in The HRIS World... ®   Click Here to Help Us Help You!

Mobile ESS? Mobile MSS? Why the Wait?

youforce: Mobile and self-service HR survey report

Between February and March 2013 of the U.K. asked their audience of HR professionals 5 questions about the use of self-service HR and mobile devices in their organisations, their views on the value of the technology, and how they would benefit if you could use our award winning technology.

The 5 questions?

  • What would be the biggest benefit of your employees using self-service?
  • Are your employees able to use self-service for their HR admin?
  • Do you have access to your HR application on a mobile device?
  • Would you allow your employees to use self-service on a mobile device for their HR admin?
  • What percentage of your time do you estimate you spend on the following:
    • Administration
    • Recruitment
    • Legal
    • Performance Management
    • Compensation Management
    • Other

The Dream

69% stated improved efficiencies would be the biggest benefit of employees using self-service; this was closely followed by ease of access at 56% and staff empowerment at 46%

Youforce’s survey clearly highlights 3 gaps between the demand for HR self-service capabilities and the ability to adopt new trends and software within organisations.

Yet (you knew this was coming, yes?)…

The Reality

ONLY 45% of those surveyed have access to employee self-service for HR in their organisation…

Uhmmmm… whyyyyy???

At this point in reviewing the sruvey, we haven’t even completed the last 3 questions and we are already scratching our heads.

The first 2 questions definitely point to the value of having a mobile ESS configuration in your HRIS system but there is a HUGE hesitency to implement such a system — so what’s the deal breaker?

Budget reasons?

With 69% stating that improved efficiencies, 56% claiming the ease of

access, and 46% claiming staff empowerment would be biggest benefits, is the ROI on having mobility THAT high?

In the current systems, surely these 3 claims are labor intensive — an efficient, and ineffective, system can suck a budget dry before its time; lack of access requires human intervention (a good and bad thing, but for this arguement it is not good); and empowering your staff?

Isn’t that what we are trying to do with our entire workforce?

Did I miss something by taking time for a lunch this week?

The Hope

Skipping the 3rd question for the moment, the responses to the 4th question tells us that many are willing but based upon the status of things right now, might not be able…

79% said they would allow their employees to use self-service on a mobile device if they could…

Keywords being “if they could…

So why can’t they?

The majority of respondents to the survey stated that they either had no HR application or no mobile access to their existing software with 23% had access via a smart phone and 19% via a tablet

ESS mobility survey results
credit for graph data:

This is the response to the 3rd question, “Do you have access to your HR application on a mobile device?

Note, there are going to be some cross-overs in the numbers as what is available on the laptop can also be available on the

smartphones and tablets, but not always.


What is stunning is nearly 50% have NO mobile access and/or a HR applicaition…

Can we go back to the first question?

What would be the biggest benefit of your employees using self-service?

Many companies now buy laptops instead of PC’s (sales of PC’s even plummeted 19% in Q12013 according recent news)– so most employees already have laptops, while the tablets and smartphones are usually BOYD’s… with laptops going that route as well.

The Possibilities

But there is a saving grace, which has already arrived in the form of cloud computing.

In the next 3 to 5 years, more than 80% of companies are expected to move from their legacy systems to the cloud.

The cloud will bring with it all the mobility anyone needs — and there won’t be anything to implement!

If the report from is not looking rosy for you — and you are wanting to save your budget for computing — then the cloud is where you may end up looking, and most likely, from

which you end up operating your business.

Don’t get too hung up in the cloud though — tablets have yet to be able to do things that tablets can, as well as smartphones.

But a laptop with an internet connection is the minimum equipment you will need.

Meaning anywhere there is a signal, internet or wi-fi, then you can use your laptop — meaning anyone will be able to work from (nearly) anywhere, at any time, on anything that has been placed in the cloud without costing a small fortune to implement.

What Are Your Thoughts?

  The cloud has many featuers that many are still learning about — what questions do you have about implementing to and operating in the cloud?

  One of the biggest concerns early on — and still is to some extent (a good thing!) — is security. Given that HR and employee information is highly personal and therefor highly confidential, there are going to have to be some disclosures as well as security adaptations along the line (after all, being able to do anything anywhere is going to lead to some security hiccups). What suggestions do you have to minimize this risk?

  What research on the cloud, secruity, and self-service can The HRIS World provide you and your company?

Please share your thoughts with us and our audience in the comments section below! Or you can reach us directly from our contact page.

img credit :

More on This Topic

Bringing the Cloud Down to Earth approaches cloud, or SaaS, applications from the business—not the techie—side. Much differentiates this book from others on the topic. Most importantly, like all PlanningShop books, it is written in clear, compelling language with real-world advice and insight.

This book helps growing businesses save money, significantly improve and simplify their business operations, and make informed choices on business applications. It covers everything from how to choose cloud applications and calculate potential return-on-investment, how to ensure security and privacy, how to train teams, how to take advantage of analytics, and much, much more.

Bringing the Cloud Down to Earth cuts through the haze around the cloud, providing step-by-step guidance on creating a cloud, or SaaS, strategy and choosing cloud appplications.

[easyazon-block align=”none” asin=”1933895349″ locale=”us”]
[easyazon-cta align=”none” asin=”1933895349″ height=”28″ key=”amazon-us-wide-orange” locale=”us” width=”176″]

More Recommendations from Our Store

Our Cloud Computing Playlist on Our YouTube Channel

if video is not visible, click here

a d v e r t i s e m e n t
Free shipping. Free returns. Offer good only for USA.
a d v e r t i s e m e n t

Short URL for This Content

Author Bio and Latest Posts

The following two tabs change content below.
Garrett O'Brien

Garrett O'Brien

Garrett is the Chairman of the Executive and Advisory Boards for
The HRIS World Research Network

With 20+ years in roles as a client executive sponsor, project manager as well as functional / technical lead, Garrett is sought for his expertise globally.

He has been involved in large-scale and complex implementations since 1991 and has recently moved his operations to be with his wife in Brazil.

Garrett has had the pleasure of working with some of the greatest talents in the industry, and constantly shares his experiences and knowledge through content and webinars.

He has managed somehow to be fluent in Portuguese, German, French and English along the way.

When not working, you will have to be adventurous to stay up with him as Garrett loves motorcycling, gunnery, boating, sailing, flying, and sports fishing.

Garrett’s current roles…

  • Publisher, editor, writer, and owner of 6 leading HRIS system and career blogs which are read by 50,000+ monthly visitors monthly in 90+ countries, 40%+ the audience being decision-makers in their organization (and about half of that being C-levels!).
  • Serves on the Advisory Board for the CoreHR, HRIS and Payroll Community
  • Is the CEO for CGServices USA, focusing on multi-provider, multi-line implementations for HRIS systems
  • Is a Council and Education Member of Gerson Lehrman Group Council, helping institutions of the world leaders meet, engage and manage experts across a wide range of sectors and disciplines.

In the news...
HR and the Cloud

Isabella Chan of HR Matters talks to Garrett O’Brien about the growth of cloud computing and building a technology strategy around HR.

Your Invite to Contribute

If you'd like to provide a post, a series of posts, or even be a regular contributor to any of The HRIS World blogs, you can use our contact page or reach us through our social media for details...

You can always contact Garrett via email, social media, or by leaving a comment below...

Related Posts:

Start a Conversation!

Like What You've Read So Far?

If you enjoyed this article, be sure to visit more content by this author or other articles related to this topic listed above.

You can always save any of our content to MyLibrary for future reference.

To see excerpts of our latest content, CLICK HERE

Add This Content to My Library

Registered WordPress account with THW? Your library is maintained through our database.

Not registered in WordPress with THW? Your library is maintained through a cookie on the machine you used to favor the content (use more than one computer? then My Library will be different in each).

Please note: If you already have a subscription to our Newsletter, registering for a WordPress account is a separate action. You may register for your WordPress Account at any time from the side bar of any post or by clicking here.

FavoriteLoadingAdd this to My Library

to the top icon