When It Comes to Implementations, Why All the Pain?
THWRN logo Hover over each company
to discover
where they service,
who they service, and
what they have to offer...
Or click on The HRIS World
to the right for more information
 
THWRN logo
Locations: Global
Markets: Micro; SMB/SME; Enterprises
Focus: Where the conversation starts...
Your go-to portal for information,
news, research & software comparisons
anywhere in The HRIS World... ®
Providing you a global reach
through local resources
 
Connected Age logo
Locations: Global
Markets: SMB/SME; Enterprises
Focus: The Connected Age
connects the dots between
people, technology & strategy
for competitive advantage;
clients include
Willis Group, Deloitte, Alibaba
 
hrcomparison logo
Locations: Global
Market: Micro; SMB/SME
Focus: A comparison website with
60+ HRIS applications combined with
a wealth of collateral to assist
the professional to select
the best fit software
for their organization.
 
hr matters
Locations: Malaysia | Asia
Market: Micro; SMB/SME; Enterprises
Focus: Malaysia’s leading global HR resource
focuses on what drives & moves HR
forward in an independent, learner-led
environment, delivering this coverage
to you through our quarterly editorial
online magazine.
 
hr software solutions
Locations: Canada | United States | Europe
Market: SMB/SME; Enterprises
Focus: Full-spectrum HRIS project & system
services including (but not limited to)
Client Executive Sponsorship,
Needs Assessment, Project
Management & Implementations
 
new to hr
Locations: Global
Market: Micro; SMB/SME; Enterprise
Focus: Through a range of global services,
online HR courses, career development
strategies, career planning and
coaching sessions, New to HR
encourages the development of novice
HR professionals into becoming the
next generation of MD's and CEO's.
people assessments logo
Locations:
North America | EMEA | Asia
Market: SMB/SME; Enterprises
Focus: Assessment solutions for
corporations wanting to hire better
people, faster, for less total cost
(English, Mexican Spanish, Simplified
Chinese, more languages available soon)
 
TCP Learning logo
Locations: USA
Market: SMB/SME; Enterprises
Focus: TCP Learning has a passion
for delivering outstanding
learning solutions that balance
performance with business needs
 
Where the conversation starts — your go-to portal for information, news, research & software comparisons anywhere in The HRIS World... ®   Click Here to Help Us Help You!

When It Comes to Implementations, Why All the Pain?

Location(s): , , , , ,

Every project has its pain points – some more so than others, yet none are without pain… As pain is an emotional experience, let’s remove the systems and machines and look at just the human factor. For the scope of this articles we will look at pain as experienced from two human factors — knowledge and beliefs. From these two human factors, all other aspects of the project evolve. If you believe there are others, please respectfully share in the comments below – that is why we have comments, yes?

Many of us know that our skills only account for 30% of our actual work while human interaction fills the 70%. How accurate are these numbers? Not sure, but many professionals I know and many articles I have read mention they spend twice as much time in human interaction than they do in my actual work, so the 70-30 ration appears to be reasonable.

The first human factor – knowledge — comes in four forms…

  • Things that we know we know…
  • Things that we do know that we don’t know…
  • Things that we don’t know we know…
  • Things that we don’t know we don’t know…

If your head hurts right about now, I can empathize, mine did too. Stay with me, I’m about to explain all this…

First, there are the things we know that we know – example, except for those that suffer from color blindness, we all know what the color red looks like… we know what milk tastes like, or a beer… you know the preference of your spouse’s coffee or how they like their meat cooked (ok, maybe some of you don’t).

Next, there are the things we know that we don’t know – you know a trillion dollars is a lot, but you don’t know what a trillion dollars looks like… You don’t know how long will it take one person to spend one trillion dollars if he or she spent one million dollars an hour (no cheating with a calculator, you know you don’t know)… You know you don’t know what it is like to spend a million dollars in one hour… And neither do I…. So, we know we don’t know…

OK, the third form of knowledge is the one that usually gives everyone a headache — there are things we don’t know that we know… what?? Allow me repeat it… There are things we DON’T know — that we DO know… OK, like? These would usually be things we forgot we already knew… something we learned a long time ago, but only now realizing we have learned this a long time ago… Or something we do out of tradition, and are reminded why we have this tradition… Have you ever been congratulated for a great job and you had no clue what they were talking about? That would be in this form of knowledge as well…

Finally, there is the fourth form of knowledge — the things you don’t know, that you don’t know… Everyone is usually fairly certain about this… This is where we usually discover something new about anything. The knowledge becomes evident after much research through our own efforts or after someone who has the knowledge shares their knowledge — and their experience — with us… Sometimes – correction, most of the times – there is a lot of pain involved with this form of knowledge, or lack of knowledge. What you don’t know that you don’t know is something many avoid; it is also something many explore, either out of curiosity or to gain knowledge of what is needed or required for something…

Now, lets focus on the second human factor — beliefs. First, am going to define beliefs as this:

  • Beliefs are the concepts and / or thoughts that have been repeatedly placed in front of us until we “buy-in” to the concept(s) or thought(s)
  • Along with repetition, belief is also a result of who we have chosen to listen to
  • Beliefs are the result of our experiences, our traditions, our habits. Anyone that has tried to kill a habit knows just how deep rooted a habit can be and how much resistance there is to change a habit – which leads why beliefs are usually very difficult to change until the person is ready to change that belief…

Truth will not facilitate a change in belief, otherwise we would change the moment we recognize what we believe is truth. What do we usually do instead? We question it, we test it, then perhaps we accept it – eventually…

If truth will not change a belief, what does? Usually, change starts with repetition – marketers are very keen to this concept, it is how they sell an inferior product or service over a superior product or service. This is also evident with peer pressure – your friends encouraging you to do something you don’t want to do, even if they are wrong about it. Eventually, this repetition will eventually create a persuasion. And once someone is persuaded, they have a choice – hold onto their current beliefs or form a new belief; they go through a decision process.

And how come not all good or great decisions are effective? Some decisions are “before their time” while other decisions have never made it beyond our craniums… Every decision has the right moment , the right season, for it to be introduced – just ask Galileo…

Any belief that is being challenged, or is going through a process of change, one element is constant – pain… not to mention your self-confidence if the belief being challenged is big. This challenge is compounded because you are in the fourth form of knowledge – you don’t know what you don’t know…

When our beliefs are being challenged and our lack of knowledge becomes evident simultaneously, we become vulnerable. Many will react very defensively by invalidating what is being presented. Others will be curious and question everything that is happening — either with confidence or in fear. There are a host of reactions when challenged beliefs and lack of knowledge coincide.

In the moment where the two coincide, this is where both leadership and innovation evolve. Not necessarily together, but one or the other, or both. This is also where the pain point for many is highest – especially when there are a FEW beliefs being challenged and there is a LOT of unknowns that need to be known.

This is the first of a series of articles that will be focusing on some concepts that many believe are not necessary – and what happens when belief refuses to change and the unknowns start building enough weight that a project takes too long to complete, and the budget increases dramatically. And how an incomplete or poorly executed needs assessment on the front end of a project can be the death of the project before it even starts…


a d v e r t i s e m e n t
The Surface Pro tablet 256 GB / USA Only
Brings together the best of productivity and mobility in a device for your business needs.
With Windows 8 and Intel Core i5 processor
Microsoft Surface Pro 256GB
While supplies last.
a d v e r t i s e m e n t

Short URL for This Content

http://su.pr/2O9l2V

Author Bio and Latest Posts

The following two tabs change content below.

Garrett O'Brien

Garrett is the Chairman of the Executive and Advisory Boards for
The HRIS World Research Network


With 20+ years in roles as a client executive sponsor, project manager as well as functional / technical lead, Garrett is sought for his expertise globally.

He has been involved in large-scale and complex implementations since 1991 and has recently moved his operations to be with his wife in Brazil.

Garrett has had the pleasure of working with some of the greatest talents in the industry, and constantly shares his experiences and knowledge through content and webinars.

He has managed somehow to be fluent in Portuguese, German, French and English along the way.

When not working, you will have to be adventurous to stay up with him as Garrett loves motorcycling, gunnery, boating, sailing, flying, and sports fishing.

Garrett’s current roles…

  • Publisher, editor, writer, and owner of 6 leading HRIS system and career blogs which are read by 50,000+ monthly visitors monthly in 90+ countries, 40%+ the audience being decision-makers in their organization (and about half of that being C-levels!).
  • Serves on the HR.com Advisory Board for the CoreHR, HRIS and Payroll Community
  • Is the CEO for CGServices USA, focusing on multi-provider, multi-line implementations for HRIS systems
  • Is a Council and Education Member of Gerson Lehrman Group Council, helping institutions of the world leaders meet, engage and manage experts across a wide range of sectors and disciplines.

In the news...
HR and the Cloud

Isabella Chan of HR Matters talks to Garrett O’Brien about the growth of cloud computing and building a technology strategy around HR.


Your Invite to Contribute
 

If you'd like to provide a post, a series of posts, or even be a regular contributor to any of The HRIS World blogs, you can use our contact page or reach us through our social media for details...

You can always contact Garrett via email, social media, or by leaving a comment below...

Related Posts:

Start a Conversation!

Like What You've Read So Far?

If you enjoyed this article,
be sure to visit more content by this author
or other articles related to this topic
listed above.
You can always save any of our content
to MyLibrary for future reference.
To see excerpts of our latest content,
CLICK HERE

Add This Content to My Library

Registered WordPress account with THW? Your library is maintained through our database.

Not registered in WordPress with THW? Your library is maintained through a cookie on the machine you used to favor the content (use more than one computer? then My Library will be different in each).

Please note: If you already have a subscription to our Newsletter, registering for a WordPress account is a separate action. You may register for your WordPress Account at any time from the side bar of any post or by clicking here.

FavoriteLoadingAdd this to My Library

Stay Updated via Our Free Newsletters

Join more than 500+ of our audience who stay updated via email!

Select Your Newsletter Preferences...
 Event Updates
 Offers
 Research
 Book recommendations
 Video playlist updates
 Paid membership options
 Guest writer
 Internship
 System & Software Services
 Leadership
 Human Resources
 Learning & Development
Provide Your Information...

Note: we never buy nor sell lists!

First Name: 
 Last Name: 
 e-Mail: 
 Country: 
to the top icon