How To Manage Efficient Phone Interviews
Given how quickly everything has changed in the last 5-8 years in dealing with a potential candidate, the etiquette and demeanor on the phone is a foreign exercise to many. Here, our guest post from Loraine Ronquillo, some of the ways of managing and handling phone interviews is reviewed. Some of you will age a bit, others will wonder what and how did we get along without twitter, Google, email, and (gasp!) facebook.
Are you the one tasked to conduct phone interviews in your recruitment team?
If you are, then you should consider yourself lucky to be given such an important task.
Phone interviews are usually the first step of the hiring process.
Its primary purpose is to help the recruitment and human resource team in determining if the candidate or applicant deserves to be called in for a personal or face-to-face interview.
Thus, recruitment or hiring officers who conduct phone interviews must always bear in mind that they need to capture all necessary information, make the right observations, and give the proper recommendations that will be the basis for the next step of the hiring process.
If you’re that person, how do you do it?
Tips In Handling Phone Interviews
Phone interviews usually require shorter time compared to face-to-face interviews.
Thus, it is really easy to take them for granted because both the recruiter and the applicant or candidate may think that these minutes are not significant at all.
The truth is that phone interviews are crucial, “make or break” moments for work applicants and as the interviewer; you need to be equipped with the right skills and technique that will allow you to conduct a successful and effective phone interview.
Here are some worthwhile tips you need to know…
Read and take note of the candidate’s qualifications in retrospect to the job requirements
Before you even dial the candidate’s number up, make sure to read his or her resume extensively taking note of all the necessary points you need for the interview proper.
Compare the candidate’s qualifications with that of the job post’s needs.
Based on the nature of work and general objectives of your company, formulate appropriate interview questions
My experience handling phone interviews for writing post applicants taught me a lot about the importance of asking the right work-related questions.
You need to remind yourself of the main objectives of your company and the needs of the work position to be filled.
This way, you’ll know the appropriate and effective questions to ask that will help you determine if the applicant is qualified to be called up for a second interview.
Make sure to introduce yourself properly before starting the interview proper
Start the conversation right by stating your name, position, and call purpose to the applicant.
You also need to make a good impression to the candidate because you are, after all, carrying the name of your company or business.
This is also done to avoid any misconceptions or false expectations about the call you’re making.
Listen well and take note of important points and observations
See to it that you are giving your full attention to each interview session you are conducting.
Take down significant information and observations which will help you a lot in filling out the candidate’s evaluation form.
Thank the candidate and give further instructions about the recruitment process
Don’t forget to thank the applicant for his or her time before you finally end the interview.
Inform him or her about the next steps and express your availability for any concern that he or she may incur after the interview.
Always be courteous and polite.
Do you think you can effectively handle phone interviews now?
Follow the tips above and make your first or next phone interview session a highly successful one.
Ready to screen potential employees now?
About Our Guest Blogger
About Our Guest Blogger
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