Do You Have the Right Questions?
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Are You Asking the Right Questions?



originally posted on 8-November-2009

With the economical challenges every business is facing, trimming costs and maintaining a watchful eye on overhead and project costs is paramount for all businesses, whether SMB’s or international enterprises.

The economics landscape is changing drastically — and ideas, innovative or not, need to be focused on providing more return for their investment…

This includes an increase in efficiencies, cost-effectiveness, a well-defined ROI is imperative to keeping costs under control and effective training that reduces the learning curve after the implementation.

The Real Goal of Your Investment

Obtaining a new HRIS system for many will assist in consolidating business processes, information storage, task management and recording of time and attendance – for large companies and enterprises the list is extensive as the economies-to-scale kick in.

Whether the new system is replacing a legacy system or replacing several labor intensive business processes, the goal is to not only to have your investment returned in short order but also increase your efficiencies and effectiveness after the system has been implemented.

A Need for Comparisons provides a great start in determining which systems to take into consideration.

This is the ONLY location where comparisons can be made of several systems at the same time.

addendum 25-May-2012: For those in Europe, the counter-part would be, operated by CEO Denis W Bernard.

Place Value to Your Selection Process

But which systems should you be taking into consideration?

At first it may appear that the choice(s) is obvious…

But is it?

The value you place on this selection process will be evident through the implementation process as well as the life of the system…

You can’t divorce your system once the implementation passes the engagement…

Well… you can but you may be broke afterwards!

There are always cases of a company choosing what they thought was the right system – only to have one unnecessary challenge after another domino throughout the selection and implementation process.

Once the dominoes start, there are only two ways to stop them – either putting a brake on everything or just let it all play out, guiding everything towards your intended goal and hoping as much as possible arrives there as well.

Either way you have to start rebuilding from the beginning as the implementation (and in some cases production) continues…

Fit Your Selection to Your Immediate Future

Each system has their own sets of strengths and weaknesses – whether SMB, large company or enterprise level systems.

Inadvertently choosing a system that has a weakness where you need your system to be strong – now and in the future – is the worst case scenario.

You may end up needing to create workarounds that could end up being high maintenance and labor intensive, or worse needing another system to fill in the gaps…

Business Processes Efficiencies and Effectiveness

In order to keep the economics maximized, the message is clear – you have to do your homework based upon the information needs of your company as well as your present business processes.

Keep in mind that even with the best-fit system, you may still need to consider redesigning your business processes in order to maximize effectiveness and efficiencies.

This also encompasses knowing without a doubt what your employees will need for reporting based upon company policies and protocols.

Questions Lead to Your Answers – Right or Wrong

Do you really know what questions to ask?

Are you sure you have the right questions?

Have you taken into consideration the normal work load each user of the system will have as well as all your reporting needs?

Did you know approaching the discovery process and your needs assessment from the correct angle can take less than 3 weeks to accomplish?

Did you know that the wrong questions could double the cost of your implementation – even if they seemed to be the right questions at the time?

Where You Focus is Where You Will Go

Proper planning and perspectives from the very beginning is essential.

There are processes that may seem tedious and unnecessary – until the 20/20 vision of hindsight kicks in and you realize what was missed.

So this leads to a whole new set of questions revolving around one focus – what will it take to get from thinking you need a new system to having a system that is the best fit for your company?

A system that works for one company will not necessarily be the best fit another company even if they are in the same industry


But knowing where to look and what answers you are seeking are more important than having the right questions.
Over the next several installments, we will discuss the approach needed to provide a methodology that will guide you to a system that is the best fit for your company.
We will look at how to increase your ROI, your efficiencies as well as your business processes effectiveness.
The end result will be to help you develop a well-designed strategic vision and the processes required to choose and implement a new system.
You will find this will reduce the pain involved in knowing what to seek and what methods to use in acquiring a new system, if a new system is indeed needed.


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Author Bio and Latest Posts

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Garrett O'Brien

Garrett O'Brien

Garrett is the Chairman of the Executive and Advisory Boards for
The HRIS World Research Network

With 20+ years in roles as a client executive sponsor, project manager as well as functional / technical lead, Garrett is sought for his expertise globally.

He has been involved in large-scale and complex implementations since 1991 and has recently moved his operations to be with his wife in Brazil.

Garrett has had the pleasure of working with some of the greatest talents in the industry, and constantly shares his experiences and knowledge through content and webinars.

He has managed somehow to be fluent in Portuguese, German, French and English along the way.

When not working, you will have to be adventurous to stay up with him as Garrett loves motorcycling, gunnery, boating, sailing, flying, and sports fishing.

Garrett’s current roles…

  • Publisher, editor, writer, and owner of 6 leading HRIS system and career blogs which are read by 50,000+ monthly visitors monthly in 90+ countries, 40%+ the audience being decision-makers in their organization (and about half of that being C-levels!).
  • Serves on the Advisory Board for the CoreHR, HRIS and Payroll Community
  • Is the CEO for CGServices USA, focusing on multi-provider, multi-line implementations for HRIS systems
  • Is a Council and Education Member of Gerson Lehrman Group Council, helping institutions of the world leaders meet, engage and manage experts across a wide range of sectors and disciplines.

In the news...
HR and the Cloud

Isabella Chan of HR Matters talks to Garrett O’Brien about the growth of cloud computing and building a technology strategy around HR.

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If you'd like to provide a post, a series of posts, or even be a regular contributor to any of The HRIS World blogs, you can use our contact page or reach us through our social media for details...

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Garrett O'Brien

Latest posts by Garrett O'Brien (see all)

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