Every week, we spend at least 5 hours on the phone interviewing my client’s customers.
Most of this research is intended to help my clients understand their customer base and increase customer satisfaction and drive sales.
There are tremendous benefits to this research that go beyond helping my customers serve theirs better.
Their advice contains valuable recommendations that anyone can use to stay more customer focused.
Here are 5 ways you can stay on top of the sales skills customers value most…
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Whether you’re an independent contractor (IC) just starting out or been doing this for a while, negotiating rates requires flexibility and professionalism and are the keys to acquiring new clients as well as creating repeat clients. For the sake of your professional reputation, it’s very important to learn how to negotiate your contracting rates. All IC’s want to be paid adequately for their time and services, but clients need to be able to afford your rate. This article will provide information on how to ensure a profit...read more
Human resources has grown beyond the traditional functions of its youth. No longer solely responsible for managing employee records or benefits, HR professionals are now focused on developing strategies for developing the workforce. Largely made possible by innovations in software technology, this trend towards growing and managing talent—what most analysts refer to as strategic HR—can make a significant impact on your organization’s success. But what exactly is strategic HR? Redefining Instead of Re-Engineering HR HR professionals are taking...read more